State of Nebraska Projects
Table of Contents
|Nebraska Department of Banking and Finance & Department of Insurance||MyMoNEy Nebraska|
|Nebraska Department of Banking and Finance||Remote Examinations|
|Nebraska Department of Transportation||Highway Safety Grants|
|Nebraska Department of Motor Vehicles||Development of E-Fleet Services|
|Nebraska Department of Labor||Contractor Registration Database Improvement|
|Nebraska Department of Transportation||Aeronautics Grant Payments|
Nebraska Department of Banking and Finance & Department of Insurance
A joint effort aimed at providing financial literacy materials by the Nebraska Department of Banking and Finance and the Nebraska Department of Insurance was initiated during the spring of 2020. Project discussions were coordinated by a Nebraska Center of Operational Excellence process improvement coordinator. Four introductory videos have been produced as a result and they are available for use.
The four videos provide introductory information about opening a checking account, purchasing automobile insurance, understanding renter’s insurance and identifying and avoiding investment fraud. The videos are available on YouTube under the heading of MyMoNEy Nebraska. A quick link to the information is https://www.youtube.com/channel/UC8Eiis3riDYMrip7pEou0Qw. Encouraging financial literacy is one way to help Nebraska grow and to assist individuals starting in their own path to financial independence.
Photo Information: MyMoNEy Nebraska videos on youtube.
Nebraska Department of Banking and Finance
The NDBF Mission is to Protect and Maintain the Public Confidence in the Financial Industries of Nebraska and their Vision to Make Nebraska the Most Trusted Financial Home for People and Business. Fulfilling this Mission and Vision requires that examinations, typically taking several hundred hours, be performed on the financial institutions they regulate. The NDBF periodically using process improvement reviews to make changes and improvements were possible, while ensuring the examinations meet various mandated requirements and remain at a standard acceptable to their regulatory counterparts. Previously the examiner would drive out to the bank, interview and request documents, stay in a hotel if working out of city and prepare documents.
The process improvement reviews conducted also include an analysis of possible cost savings measures involving examination processes with an emphasis on conducting as much of the examinations as possible offsite or remotely. Based on a recent review of past and present expenses, remote examinations save the Department in travel expenses, while maintaining quality of its examinations.
Photo Information: Examiner Brody Focken
Nebraska Department of Transportation
Highway Safety Grants
The NDOT Highway Safety Office creates the safety plan, reviews grant applications, reviews and approves grantee activities, processes reimbursement requests, and submits invoices to the Controller Division for reimbursement. The process has 126 steps, 32 handoffs and takes 96 hours of process time.
The new process centralizes all documentation using existing technology, deletes redundancies by moving to electronic files, and eliminates handoffs and unnecessary duplication of work, thus streamlining the process steps. The new process saves an average of 102 hours a month on the invoice submittals section of this process. The monthly invoice submittal realized a 58% reduction in team member time.
The new process will enable a quicker turnaround time from request to approval. This will allow agencies more working capital to conduct safety programs that help create a safer driving environment for Nebraska motorists.
Nebraska Department of Motor Vehicles
Development of E-Fleet Services
Vehicle registration or renewal process happens in batches when a company owns more than 25 vehicles.
The current process is done either in-person or through mail. This process also works only in the configuration of one transaction per one vehicle. The process also required the renewal of each vehicle on the actual month that the registration expires as well as having individual renewals or registrations dependent on the county it was registered. For example, if we have 200 vehicles that are registered in 5 different counties and in 3 different months, not only do these have to have individual transactions, but it also must be 15 different trips to county treasurer offices or 15 different mailing processes because each vehicle must be renewed individually for each county by the month the registration expires.
The redesigned process delivers the same service to the customer but in a faster, more streamlined fashion. Expiration date is the most significant factor with vehicle registration. Transactions are no longer individual. When a fleet of vehicles is set to expire in a certain month, a batch report is created and one lump sum for the renewal transaction is created and submitted by the company no matter the county of registration. If you take the previous example, instead of 15 different trips to the county treasurer or 15 different mailing processes, we only have 3 since there were expirations on 3 different months.
Customers have requested an online service and we have delivered. With widescale implementation started in January of 2021, we have 20 companies with over 20,000 vehicles registering their fleet vehicles through our e-fleet services out of the 90,000 eligible vehicles. With the creation of the e-fleet service, we have also allowed companies to have their registration data saved so the process is streamlined for them next year in our system. E-Fleet services allow customers to change county registration in the data log.
Feedback from a company says it all! With over 4,000 vehicles all renewing the same month, the renewal processes used to take 30 calendar days to complete, through the individual process. Once streamlined through E-Fleet services, the completion of all renewals was reduced to 3 days. This allows our fellow Nebraskans to get their hard work done, in a more efficient and timely manner.
Nebraska Department of Labor
Contractor Registration Database Improvement
Contractors performing construction work in Nebraska are required to obtain a registration and complete a yearly renewal. Users visit NDOL’s website to complete their initial registration, renewal, and search for registered contractors. NDOL’s administrative database is used to process registrations and update contractor information throughout the year.
There are approximately 14,000 contractors that are required to pay the $40 yearly fee. Roughly 90% utilize the online payment method. Contractors received notices via email or mail with a code to access their registration in order to complete the renewal. Users could either pay online or by mail. If a payment was made online, the system required staff to manually process each payment. The upgraded system requires the public user to create a profile that allows them access to their registration information at any time. The administrative database now processes online payments automatically instead of manually by staff like the previous system. The creation of the user profile function and automatic online processing allows the contactor to complete their registration and renewal with less unnecessary involvement by NDOL staff.
The improvements to both the public website and administrative database allow NDOL to process registrations more efficiently. The improvements lead to less time spent on unnecessary tasks leading to less time charged to the Contractor Registration program.
Nebraska Department of Transportation
Aeronautics Grant PaymentsThe FAA provides airport improvement grants to make infrastructure projects such as runways, signage, lighting and markings to strengthen the nations aviation infrastructure. Nebraska laws provide that state oversees these funds for local airports and reimburses airports the grant money.
Currently, contractors submit requests to NDOT for payment when work is completed. Requests go through multiple checks and the money is drawn down from the FAA system, then processed to the airports. Currently one accountant handles most of the work with an average of 40 days to process grants.
The grant payment process will be streamlined by using email and filesharing. Steps will be reduced by 60% and lead time reduced by 64% - with overall turnaround reduced from 40 days down to two weeks. Additional staff will be trained in all aspects of the process so projects will continue regardless of staffing.
Getting grants processed quicker will get put money into the hands of airports to help them acquire the best services and bids possible. This will result in strengthening the airport infrastructure ensuring safe travel for Nebraskans.