Driving Innovative Transformation

Distinguished Colleagues and Guests:

On behalf of the State of Nebraska and teammates at the Nebraska Department of Administrative Services, welcome to the Center of Operational Excellence Summit. Thank you for joining us as we spotlight our successes improving the State’s operations and share ideas to better serve our customers.

 At the State of Nebraska, our mission is to create opportunity through more effective, more efficient, and customer focused state government. We want Nebraskans to spend less time standing in line, waiting for permits, or filling out forms so that they can spend more time enjoying and growing the Good Life in our state. In order to accomplish this mission, we launched the Center of Operational Excellence (COE) in 2016 to change the culture in state government. The COE has been helping lead this change and train State teammates in process improvement. Since May 2016, the COE has facilitated 900 process improvement projects across 18 agencies. Over 900,000 hours of work have been saved, which has allowed our team to put an even greater focus on customer service.

The Summit convenes leaders, change agents, and decision-makers from across the state to discuss the opportunities to build on our successes with the COE. This is a unique chance for leaders who share a passion for continuous improvement to get together in the same room to exchange ideas. I trust you’ll find the Summit to be educational and enjoyable.

Thank you for traveling to be here with us. More importantly, thank you for everything you’re doing to build a culture of continuous improvement in Nebraska. Here’s to a successful Summit and to further success accomplishing our State’s mission.

Sincerely, 

Pete Ricketts

Governor