RFP 113578 O3
AGENCY:
Department of Health and Human Services
CONTACT(S):
Rene A Botts / Carrie DeFreece
OPENING DATE:
November 23, 2022, 2:00 P.M. Central Time
PROJECT DESCRIPTION:
The State of Nebraska (State), Department of Health and Human Services (DHHS), is issuing this Request for Proposal (RFP) Number 113578 O3 for the purpose of selecting a qualified Contractor to provide additional call center support services for ACCESSNebraska.
Written Questions regarding the project are due no later than November 1, 2022.
| Project Documents | Date Posted | Document Format(s) |
|---|---|---|
Request for Proposal |
10/18/22 |
|
| Attachment 3 - Required Bidder Responses | 10/18/22 |
|
Attachment 4 - Cost Proposal Sheet |
10/18/22 |
|
Attachment 5 - Sample Quality Assurance Form |
10/18/22 |
|
| Attachment 6 - Sample Quality Evaluation Scoring Report Template | 10/18/22 |
|
Attachment 7 - Daily Report Sample |
10/18/22 |
|
Attachment 8 - Monthly Call Volume |
10/18/22 |
|
Evaluation Criteria |
10/18/22 |
Word |
Addendum One - Revised Schedule of Events |
11/02/22 |
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Addendum Two - Questions and Answers |
11/16/22 |
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Addendum Three - Revised Schedule of Events |
12/12/22 |
|
List of Respondents Released |
12/13/22 |
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Addendum Four - Revised Schedule of Events |
12/29/22 |
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Addendum Five - Revised Schedule of Events |
01/06/23 |
|
| Addendum Six - Revised Schedule of Events | 01/12/23 | |
Addendum Seven - Revised Schedule of Events |
02/10/23 |
|
Oral Presentations/ Demonstrations (if applicable) |
XX/XX/XX |
|
Best and Final Offer (if applicable) |
XX/XX/XX |
|
Evaluation Scoring Verification |
XX/XX/XX |
|
Intent to Award Posted |
03/07/23 | |
Final Evaluation Document |
03/07/23 | |
Vendor Responses:
22nd Century Technologies, Inc and Subsidiaries - Automated Health Systems - Coast Professional Inc. - Complete Contract Consulting - Conversion Calls - DATAMARK - Deloitte Consulting LLP - Gatestone and Co. - Group O, Inc. - Nelnet (1/4) - Nelnet (2/4) - Nelnet (3/4) - Nelnet (4/4) - North End Teleservices - PRC - TTEC - United Way of the Midlands - UST Healthproof (1/2) - UST Healthproof (2/2) - UST Healthproof Cost Proposal - Xtend Healthcare - |
03/07/23
|
|
Submission of Secretary of State Registration/Letter of Good Standing |
XX/XX/XX |
|
Subission of Certificate of Insurance Received from Intended Contractor |
XX/XX/XX |
|
Submission of Performance Bond (if applicable) |
XX/XX/XX |
|
Finalization of Terms and Conditions |
XX/XX/XX |
|
Paperwork Processed for Contract Generation |
XX/XX/XX |
|
Contract Award Issuance |
XX/XX/XX |
|
Contract Signing and Distribution |
XX/XX/XX |
|
Contract XXXX (O4) Effective XXXX through XXXX |
XX/XX/XX |
|