Vendor Performance Program Guide - View/Download


Agency FAQ - Coming Soon!


Vendor Performance Notice (VPN)

View/Download Template

The Vendor Performance Notice (VPN) is an agency’s first notification to the vendor of unsatisfactory performance. If the contract is owned or maintained by the SPB, the VPN must first be submitted to the SPB for review. Upon approval, the agency may proceed to send to the Vendor.  When sending a VPN, agencies should ask the vendor to complete the “Vendor Acknowledgement” section of the VPN and return the document.  Agencies must send a copy of the VPN, supporting documentation, and the vendor’s response to the State Purchasing Bureau (or “CC”) at

Need help with the VPN? View step-by-step Instructions here!


Vendor Improvement Request (VIR)

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The Vendor Improvement Request (VIR) form is an agency’s notification to the State Purchasing Bureau that they have attempted to resolve an unsatisfactory performance issue, but were ultimately unable to come to a mutually agreeable solution.  Agencies must send completed forms and supporting documentation to the State Purchasing Bureau at  The Vendor Performance Program Manager will review then send the VIR to the vendor, requesting further action in order to resolve the issue. 

Need help with the VIR? View step-by-step Instructions here!



Vendor Ratings & Review Platform

State teammates may receive requests via phone or e-mail from our third-party partner, Procurated, asking to provide a rating/review for a vendor on a recent purchase.  With every review, you’ll be providing helpful feedback to your fellow procurement professionals about each vendor’s performance. We encourage you to rate and review any suppliers you’ve dealt with so everyone can benefit from your experiences, good or bad!

You may receive a request to review if you are the transaction originator or buyer on Purchase Orders entered into EnterpriseOne (aka: E1, JDE, PFC, NIS, etc.), or if you were referred by a colleague to Procurated regarding a purchase. 

If you receive a review request but are not the correct person to review, please forward the request to the appropriate person or provide the correct contact's information.

View/Download InfoSheet

Need help submitting a review? Click here to watch a step-by-step instruction video!


Vendor Performance Program Guide - View/Download

Vendor FAQ - Coming Soon!



For questions, please contact the State Purchasing Bureau at: