Jason Samsel: Listening to Your Customer
Soft skills are interpersonal abilities and are important building blocks to help us communicate effectively. Actively listening to your customer requires attention and letting go of preconceived ideas. Your agenda is secondary when you want to meaningfully connect with someone else.
About the Speaker
Name: Jason Samsel
Title: Supervisor Unemployment Claims
Agency/Division: Department of Labor
I have worked for Nebraska Dept of Labor Unemployment Insurance since 2000. I was the trainer for new hires from 2006 to 2011. I am currently a supervisor in the Claim Center.