Help Desk Questions for JD Edwards EnterpriseOne 9.0 End Users

Does this problem relate to:
	Sign in Error
	Address Book
	Finance (Including Accounts Payable, Accounts Receivable, Budget, General Accounting, Grants, and Financial issues related to receiving against a Purchase Order)
	Fixed Assets
	Human Resources (Including Open Enrollment, Employee Address Book number)
	Payroll
	Inventory
	Procurement or Materiel (Including CapitalProjects)
	Security (Including missing roles, missing menu items, or you cannot perform a task that could be completed previously)
	System Performance (If you have a system performance problem, please log out of the system and restart your computer. If the problem persists, please complete the questions below.)

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* = Required Fields

*First Name
*Last Name
*E-mail
*Phone
*EnterpriseOne User ID
*Agency/Location	ex. DAS-Personnel/NSOB
*Describe the problem (include any error messages):

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Are other Users experiencing the same issue?
	Yes
	No

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Address Book:

Finance:
Please indicate in which area of financials you are working:
	Accounts Payable
	Accounts Receivable
	Budget
	General Accounting
	Grants
	Receiving against a Purchase Order
	Provide the menu Path: Example: Payables > Voucher Processing > Voucher Entry > Voucher Entry with PO If applicable, please provide the Batch Number: If applicable, please provide the Document Number:

Fixed Assets:
	Provide the menu Path: Example: Fixed Assets/Capital Asset Management > Fixed Assets > Fixed Assets - Statewide > Add Fixed Asset > Asset Master Information

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Human Resources:
	Provide the menu Path: Example: Human Resources and Payroll - Agencies > Employee Maintenance > Employee Information

Payroll:
	Provide the menu Path: Example: Human Resources and Payroll - Agencies > Payroll > Time Maintenance > Speed Time Entry If applicable, please provide the Payroll ID: Please provide the Pay Date of the Payroll in question and the Pay Period Dates involved: If applicable, please provide the Employee Address Book number:

Inventory:
	Provide the menu Path: Example: Inventory > Inventory Setup > Inventory Master > Item Branch/Plant If applicable, please provide the Document Number: If applicable, please provide the Batch Number:

Procurement:
	Provide the menu Path: Example: Purchasing - Agencies > Purchase Orders - Agencies > Commodity Purchase Order - Agency > Enter Comm PO (OP) If applicable, please provide the Document Number: If applicable, please provide the Batch Number:

Security:
	Provide the menu Path: Example: Payables > Voucher Processing > Voucher Entry > Voucher Entry with PO

System Performance:
	What time did the problem begin: Can you replicate the problem on another computer? Yes No

Please attach a screenshot of the error
To take a screenshot, press the Print Screen button on the keyboard. Open a word processing program (ex. Microsot Word, Word Perfect, etc.) and paste the screenshot in the document. Save the document to your computer.

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