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Contact Information:

Address:
1526 K Street
Suite 250
Lincoln, NE 68508

Phone:
402-805-7993

Email

Matthew Singh, M. Sci., CLSSMBB

DIRECTOR, CENTER OF OPERATIONAL EXCELLENCE

Center of Operational Excellence:

The COE serves as the training center for continuous process improvement across all state agencies. It currently certifies White, Yellow, and Green Belts in Lean Six Sigma to those looking to engage in process improvement. Its goal is to help agencies simplify processes, resulting in a more effective, efficient, and customer-focused government. The COE has recently created and opened its Kaizen room, located in the State Capitol. It is used for training events and process improvement meetings.

Staff:

Don Arp, Jr., MA, CLSSGB

Process Improvement Administrator
402.429.0123
Email

Thad Sears, CLSSYB

Shared Service Process Improvement Coordinator
Email

Roger St. Aubyn Euter, MBA, CLSSYB

DAS Process Improvement Coordinator
Email

DHHS Daily Huddle

Samuel Malson, Economic Assistance TANF policy leader, implements daily huddles to discuss team obstacles and goals for the day. The team has also seen benefits related to the use of a tool called Swim Lane board. One of the best parts of the Swim Lane board is the visual it creates for everyone to see each day. It is a constant reminder of the larger projects the program is working on, helps keep the projects at the forefront, and keeps our focus on the big picture. Daily huddles provide a great opportunity to touch base as a team and briefly identify obstacles that may need additional time dedication. It is especially beneficial because not all team members are in the same office. The team uses Skype as the platform so all team members can see the board and each other. As Sam put it, “Many times, we all have so many projects going on, that if you do not work on something for a few days or talk about the project for a few days, there is a chance it could go by the wayside.”

Non Code Process Improvement

Members of the COE Green Belt network work with Executive Leadership of non-code agencies to bring understanding and discussion about process improvement. Andi Bridgmon explains the different levels of stakeholder involvement  in process improvement to eager participants.

 

Lean Six Sigma Green Belt Ceremony

On February 16th, 2017, the Center of Operational Excellence conducted and award ceremony at the Governor’s mansion awarding the title of “Certified Lean Six Sigma Green Belt” to the State’s first 6 Green Belts. The recipients and their guests had lunch with the Governor, Lt. Governor, and Cabinet members as Byron Diamond, Matthew Singh, and Governor Pete Ricketts congratulated them for their hard efforts. Between the 6 of them, the State has completed 12 improvement projects since October. The Center of Operational Excellence is looking to officially certify ten more candidates by July of this year. View the photo gallery here.

Certified Lean Six Sigma White Belt (C.L.S.S.W.B)

White Belt training is a one-hour session that introduces State of Nebraska team member to basic Lean Six Sigma concepts. The goal is to begin to help the recipient see waste in the process around them and have a basic level of understanding of how to combat that waste.

Intended for: All State team members
Length: 1 Hour
Prerequisites: None
Availability: Online & In person

 

Certified Lean Six Sigma Yellow Belt (C.L.S.S.Y.B)

Yellow Belt training is the next level for learning about process improvement for the State of Nebraska. It reviews how to make daily improvements in the workplace. The training will focus on establishing QDIP boards, KPI’s, and use of problem solving tools like: The Pareto Principle, 5 Why’s, Fishbone Diagrams and Control charts.

Intended for: All State Administrators, managers, and supervisors
Length: 4 Hours
Prerequisites: Certified Lean Six Sigma White Belt
Availability: In person- classroom

 

Certified Lean Six Sigma Green Belt (C.L.S.S.G.B)

Green Belt training is the foundation for professional process improvement in the State of Nebraska. It covers an in-depth understanding of; Leadership, team dynamics, motivational theories, and an intimate description of all DMAIC tools used in the State of Nebraska. Participants are required to apply the knowledge and skills back in their agencies for process improvement projects, and to collaborate and mentor with others in the COE network.

Intended for: Process Improvement Coordinators
Length: 2 weeks + 2 Project
Prerequisites:
   • Completion of Lean Six Sigma White Belt
   • Completion of Lean Six Sigma Yellow Belt
Availability: In person- classroom

 

Certified Lean Six Sigma Executive Green Belt (C.L.S.S.E.G.B)

Executive Green Belt training serve as the foundation for how to manage and mentor an entire process improvement program within an agency. It covers a high level overview of all the same information in the normal Lean Six Sigma Green Belt Training, but also goes into depth describing the decision sciences and how to use lean techniques to make the “Executive Decision” focused on finding large scale improvements in their agencies. Participants are required to apply the knowledge and skills back in their agencies for process improvement projects, and to collaborate and mentor with others in the COE network.

Intended for: Executive level directors and officers at both the enterprise and agency level.
Length: 4 weeks + 4 Assignments
Prerequisites:
   • Completion of Lean Six Sigma White Belt
   • Completion of Lean Six Sigma Yellow Belt
Availability: Online + Oral Exam

 

Certified Lean Six Sigma Black Belt (C.L.S.S.B.B)

Black Belt training is an intense 5 week classroom based training that reviews all aspects of project management, DMAIC method, Leadership, Team Development, Strategy, Crucial Conversations, among other important Lean Six Sigma tools. This training is focused on producing deliverable bottom line results resulting from data driven management techniques. It includes outside reading material and a proven track record of success within the State’s Lean Six Sigma program. The Black Belt program will be launched in late 2017.

Intended for: High functioning Process Improvement Coordinators 
Length: 5 weeks of training + 8 Projects
Prerequisites:
   • Completion of Lean Six Sigma White Belt
   • Completion of Lean Six Sigma Yellow Belt
   • Completion of Lean Six Sigma Green Belt (including 8 highly successful projects)
Availability: In person- classroom & extensive mentorship.

The Department of Health and Human Services recently completed their Initial Child Care Center Application process aimed at improving the timeliness on processing the Child Care Center Licensing applications. Through the use of Lean Six Sigma tools, the team was able to take the process from 129 days down to 75 days with a 44% reduction in steps. In addition, they were able to eliminate 13 delays in the process. Pictured is Seth Fager, Process Improvement Coordinator for DHHS and the Division of Public Health – Licensure Child Care team.

 

The Department of Health and Human Services recently completed the Physicians Application Processing project, which reduced the number of days to process an application from 67 days to 37 days, a 45% reduction. In addition, they reduced the number of steps in the process from 33 down to 19.

Department of Health and Human Services

Nebraska Department of Roads (NDOR) recently improved its new employee orientation procedure effecting over 200 new employees annually. In the past it could take over 2 months for a team member to be scheduled for orientation as it only occurred 6 times a year. In addition, employees from all over the State had to take the time and energy to drive to Lincoln. After including the expertise of subject matter experts and training professionals, the orientation has maintained it’s same level of quality while now being provided in an online format. Training online prevents team members from having to drive several hours to Lincoln. In addition, now they can be trained within days instead of months. This has saved over 2,500 work hours per year.

Department of Roads

The Nebraska Department of Correctional Services (NDCS) redesigned and streamlined a uniform acquisition process for its correctional officers. Through the new process, employees can try on their new uniforms their first day of work allowing them to address any sizing issues in real time reducing time needed for addressing this issue from an average of 4 occurrences per class to an average below 1 occurrence per class. This improvement has resulted in increased moral and less time spent having to re-size and re-issue uniforms for incoming employees.

Department of Correctional Services

Center of Operational Excellence

 

Department of Administrative Services

 

Department of Banking/Insurance

 

Department of Correctional Services

 

Department of Environmental Quality

 

Department of Health and Human Services

 

Department of Labor

 

Department of Natural Resources

 

Department of Roads

 

State Patrol

Administrative Services | 1526 K Street, Lincoln, NE 68508 | 402-471-6500

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