State of Nebraska
1526 K Street
Lincoln, NE 68508
Center of Operational Excellence:
The COE serves as the training center for continuous process improvement across all state agencies. It currently certifies White, Yellow, and Green Belts in Lean Six Sigma to those looking to engage in process improvement. Its goal is to help agencies simplify processes, resulting in a more effective, efficient, and customer-focused government. The COE has recently created and opened its Kaizen room, located in the State Capitol. It is used for training events and process improvement meetings.
Deputy Director - Operations
State of Nebraska Belt Certification Numbers
In October, Don Arp the Deputy Director for the COE has assumed the responsibilities of Deputy Director for Organizational Readiness in the Division of Children and Family Services at DHHS. Don was highly involved in the CFS Tiger Team effort. Don will be able to dedicate full time efforts to the organizational improvement as a leader within CFS. The COE is pleased to announce that Andi Bridgmon, Process Improvement Coordinator (PIC) from Department of Labor will be taking on the role of Deputy Director- Operations for the COE. Andi received her Green Belt certification as part of Cohort 2 on June 27, 2017.
Congrats to the first group of Certified Lean Leaders for the State of Nebraska. The following agencies had individuals attend Health and Human Services, Corrections, Transportation, Economic Development, Administrative Services, Labor, Environmental Equality, State Patrol and Revenue. There were 10 individuals who attended a two-day class room training. The Certification in Lean Leader is designed specifically with the State’s supervisors, managers, and administrators in mind. This training allows the State’s team members to collaborate and break down communication barriers utilizing Lean tools such as Just-In-Time (JIT), Kanban, Cellular Flow, Fish-Bone Diagrams, etc. This is allowing agencies to work together to overcome the State’s most pressing issues affecting agencies such as Veteran Affairs, Health and Human Services, Department of Transportation, Revenue, Department of Labor, among others. This certification gives team members tools to empower their own staff to use their QDIP boards from Yellow Belt Training to make daily improvements to their work areas.
Congrats to our newest group of Process Improvement Coordinators. Cohort 5 was awarded their Green Belt Certification on 9/14/18 during a ceremony at the Governor’s mansion. This Cohort added Process Improvement Coordinators to Department of Correction, Health and Human Services, and State Patrol. To successfully complete Green Belt certification candidates must pass a written test completed 2 projects, and report out to the Master Black Belt and Director of the COE. The State now as 30 certified Green Belts working to support the mission of making Nebraska more efficient, effective and customer focused.
In late August, the COE will be beta testing the first class of Certified Lean Leader (CLL). This course will be a two-day, in-class training conducted by the COE. It will focus on the Toyota Production System’s use of Lean tools to remove wastes and improve processes. The CLL course will teach different Lean Tools, including a Lean Check List, Leadership Models and Change Management. These tools will lead the CLL through Lean Projects to work towards removing waste and improving daily management practices. The candidates will participate in practice exercises and group simulations. A CLL will gain a functional understanding of the State of Nebraska’s Lean Culture and how to be an active participant in their agencies Process Improvement Program.
The Center of Operational Excellence recently had the opportunity to present at the National Associations of State Administration Officer (NASCA) Symposium in Minnesota. Deputy Director, Don Arp, is seen in this photo leading a discussion on fact-based organization. NASCA helps States from across the U.S. determine best practices in innovative surrounding topics such as process improvement, business analytics, and fact based decision making.
Master Black Belt Matthew Singh and Black Candidate Andi Bridgmon were invited to speak at the Government Performance Summit hosted by the Performance Institute in Washington, D.C. in April 2018. This is part of a government focused initiative to discuss best practices, organized systems, and techniques used in government process improvement and organizational analytics. The Nebraska COE is helping as thought leaders on these topics at the highest level.
The Center of Operational Excellence team was invited to speak at the Iowa Lean Consortium on process improvement sponsored by Claas, Inc. The Consortium also included a tour of Claas, Inc. where participants viewed how Claas has implemented process improvement into their facility including utilizing 5S Carts. Pictured is Claas’ strategic alignment messaging board, examples of their 5S Carts, and Matt Singh, COE Director, and Heather Behl, Process Improvement Coordinator - Department of Correctional Services.
Cohort 3 of Nebraska Lean Six Sigma Green Belt Candidates finished up their first week of class room training by exercising the basics of process mapping. This week they spent their time engaging in leadership skills, SIPOC development, Gantt charts, charter creation, process mapping, and several other exciting Lean Six Sigma tools.
On June 27, 2017, the Center of Operational Excellence graduated a new group of nine Green Belts and three Executive Green Belts. Click here to view our ceremony photo gallery.
By utilizing the 5-S tools, a group of Department of Transportation workers in Wahoo improved their work area and implemented a visual work area where there is "a place for everything and everything in its place." They began by discussing the opportunities to improve the work space by eliminating material and movement waste from the mechanic's environment. They developed a map to reorganize and color code the work area, labeled over 300 items to enhance efficiency, and utilized the 5S approach of "Sort, Set in Order, Shine, Standardize, Sustain" for an organized work space. "Afterwards, it has really opened my eyes to all the wasted space and excess junk that we no longer used. After cleaning and organizing our work areas it has made our shop cleaner and more user friendly," said Allan Jansa, Highway Maintenance Crew Chief, Wahoo Yard.
In order to utilize wifi while working in the field, Nebraska State Patrol (NSP) troopers were using a HotSpot app on their phones to provide internet access to their laptops. As new technology became available, NSP IT started issuing laptops with the same wifi hotspot technology built in. Realizing troopers did not need this hotspot capability on both their cell phone and laptop, NSP IT began deactivating the HotSpot application. They were able to save $10 per unit per month, resulting in an annual savings of $7,920.
White Belt training is a one-hour session that introduces State of Nebraska team member to basic Lean Six Sigma concepts. The goal is to begin to help the recipient see waste in the process around them and have a basic level of understanding of how to combat that waste.
Intended for: All State team members
Length: 1 Hour
Availability: Online & In person
Yellow Belt training is the next level for learning about process improvement for the State of Nebraska. It reviews how to make daily improvements in the workplace. The training will focus on establishing QDIP boards, KPI’s, and use of problem solving tools like: The Pareto Principle, 5 Why’s, Fishbone Diagrams and Control charts.
Intended for: All State Administrators, managers, and supervisors
Length: 4 Hours
Prerequisites: Certified Lean Six Sigma White Belt
Availability: In person- classroom
Green Belt training is the foundation for professional process improvement in the State of Nebraska. It covers an in-depth understanding of; Leadership, team dynamics, motivational theories, and an intimate description of all DMAIC tools used in the State of Nebraska. Participants are required to apply the knowledge and skills back in their agencies for process improvement projects, and to collaborate and mentor with others in the COE network.
Intended for: Process Improvement Coordinators
Length: 2 weeks + 2 Project
• Completion of Lean Six Sigma White Belt
• Completion of Lean Six Sigma Yellow Belt
Availability: In person- classroom
Executive Green Belt training serve as the foundation for how to manage and mentor an entire process improvement program within an agency. It covers a high level overview of all the same information in the normal Lean Six Sigma Green Belt Training, but also goes into depth describing the decision sciences and how to use lean techniques to make the “Executive Decision” focused on finding large scale improvements in their agencies. Participants are required to apply the knowledge and skills back in their agencies for process improvement projects, and to collaborate and mentor with others in the COE network.
Intended for: Executive level directors and officers at both the enterprise and agency level.
Length: 4 weeks + 4 Assignments
• Completion of Lean Six Sigma White Belt
• Completion of Lean Six Sigma Yellow Belt
Availability: Online + Oral Exam
Black Belt training is an intense 5 week classroom based training that reviews all aspects of project management, DMAIC method, Leadership, Team Development, Strategy, Crucial Conversations, among other important Lean Six Sigma tools. This training is focused on producing deliverable bottom line results resulting from data driven management techniques. It includes outside reading material and a proven track record of success within the State’s Lean Six Sigma program. The Black Belt program will be launched in late 2017.
Intended for: High functioning Process Improvement Coordinators
Length: 5 weeks of training + 8 Projects
• Completion of Lean Six Sigma White Belt
• Completion of Lean Six Sigma Yellow Belt
• Completion of Lean Six Sigma Green Belt (including 8 highly successful projects)
Availability: In person- classroom & extensive mentorship.
Certified Lean Leader is the next level of learning about process improvement for the State of Nebraska. It focuses on the use of basics of Lean in an applied setting such as transactional office spaces, administrative environments, truck yards, print shops, and all front line functional work areas. The application of topics such as Just-In-Time (JIT), Kanban, Cellular Flow, Fish-Bone Diagrams, etc. in order to empower the staff to use their QDIP boards from Yellow Belt Training to make daily improvements to their work areas.
Intended for: Supervisors, Managers, and Administrators
Length: 2 days
• Completion of Lean Six Sigma White Belt
• Completion of Lean Six Sigma Yellow Belt
• Currently manages a QDIP Board and Daily Huddles
Availability: In person- classroom & Mentorship with Agency Process Improvement Coordinators
Lincoln | $225 per person, plus own parking & lunch
White Belt training is a one-hour session that introduces team members to Lean Six Sigma. The goal is to provide team members with a shared vocabulary and the basic concepts needed to help identify waste in the processes around them and how to eliminate it.
Yellow Belt training is the next level of process improvement training. This course reviews how to make daily improvements in the workplace. The training will focus on establishing visual management, setting KPIs, and the use of problem solving tools like the Pareto Principle, 5 Whys, Fishbone Diagram, and Control chart.
Lincoln | Certification - $2,000, plus own lodging & meal | Mentorship - $62/hr (6-8 hrs recommended)
Green Belt training is the foundation for professional process improvement. It covers an in-depth understanding of: leadership; team dynamics; motivational theories; and all of the DMAIC tools and methods used. Before receiving certification, participants are required to execute two projects while being mentored by others in the COE network.On-site training is available. Download the brochure (PDF). For more information, contact Matthew Singh at 402.805.7993 or email email@example.com.
Nebraska Department of Environmental Quality
The process and responsibilities for ordering and acquiring office supplies had not been clearly defined throughout the agency. Many agency staff were extremely frustrated finding basic items such as pens and pads of paper. Most staff had the ability to request keys to the locked supply area, and this led to a variety of inefficiencies. Staff unfamiliar with what was available in the supply room would waste effort when trying to find their supplies, it was difficult to track inventory and supply use, and greater definition was needed regarding the process for ordering supplies for projects that had specialized needs. An Office Supply Team analyzed the existing situation and defined a better supply management process for all in the agency. The process focused primarily on two areas: 1) The agency needed greater control of the central supply room on fourth floor; and 2) Staff needed to have unencumbered access to common “core” items on each floor. For the locked supply area, all floors now have designated Program/Floor Supply Ambassadors who have access to the main supply room.
The new process should provide staff with easier, more efficient procedures in two ways. First, for common core items, there is no need to seek access to the locked supply room. Second, for projects that need specialized supplies, or that would require core items beyond normal office use, staff have clear procedures on who to contact, and how to order the supplies. The SOP also details which supervisors have authority to approve purchase orders preventing delays. The new process also improves coordination among support staff, to ensure there is a more unified approach in ordering and maintaining supplies. The Supply Ambassadors are meeting frequently to evaluate how the process is operating and inclusion of additional improvements.
Photo Information: Left – Right: Jeff Edwards, Lindsey Roark, Geof Searles, Lauren Triplett, Alicia Boss, Ryan Chapman, Matthew Standley. Missing are: Cara Bentrup, Candi Bazata, Janell Miller.
Nebraska State Patrol
Streamlining the Internet Crimes Against Children Process
Each year, over 700 leads or tips about potential crimes involving Nebraska children using the internet (photos, videos, trafficking) are received at the Nebraska State Patrol Internet Crimes Against Children (ICAC) division. That information is then investigated by NSP itself or given to other law enforcement agencies to pursue, depending on jurisdiction constraints. Over the last 8 years, Nebraska tips related to internet crimes against children have grown by 800%. The process for receiving and distributing the information has struggled to keep pace with the growth. The process involved duplicative research, multiple delays/waits and handoffs to make sure the information was handled with due care. As the tips increased over time, the inefficient process created a backlog of 90+ cases and an average lead time of 16 days, and in some cases more than 6 months, before cases were assigned and investigations started. A process improvement project helped the ICAC team and investigators to identify work that was being duplicated, the inefficiency of waiting between steps of researching and follow up to eventually getting a case assigned to an investigator. After the backlog is erased, most cases will be assigned to investigators the same day information/tips are received. As cases are assigned and resolved sooner, it is less likely additional crimes or children can be victimized by the same offender. Reduced burden on courts and county attorneys doing duplicate investigative research for cases. Elimination of duplicate work done by ICAC staff and investigators.
Department of Health & Human Services
Swimming Pool Operators Certification Process
The process certifies swimming pool operators. In order to become a swimming pool operator, one must submit an application and receive a passing score on an exam and then one can be approved. The year would start with scheduling Pool Operator Clinics, reserving facilities and posting exam dates. Copies of exam dates were made and sent out with pool permit renewals. Applications were received by mail and reviewed for accuracy and to verify the appropriate fees were included. Assuming no corrections were needed, information was then entered into an excel spreadsheet and the applications with fees were sent via interoffice mail to the Licensure Unit. The Licensure Unit then sent the applications with fees to Accounting. Once processed, the applications were returned to the Licensure Unit where they were filed for storage. An individual form Environmental Health then creates an exam packet, obtains a list of examinees and would travel to the exam site. Once at the site, the clinic and exam is held. Once all applicants had taken the exam, the DHHS employee would return to the NSOB (Nebraska State Office Building) with the completed exams (or, if the employee wasn’t returning to the NSOB, the exams would be mailed back). The scantron answer forms were reviewed for completeness, sorted, and sent to UNL for scoring. Once scored, the scantrons were sent back to the NSOB along with the results. The results were then delivered to the Licensure Unit where they were entered into LIS (Licensure Information System). If an applicant failed an exam, a denial letter was issued, signed, and sent to the applicant who would have to restart the process. If the applicant passed the exam, the information would be checked off a list, entered onto the form, and issued. If the applicant was renewing (assuming the license did not expire after payment), it would be processed into LIS as a standard renewal.
The process involved over 8 employees. 1,000 Pool Operator Certifications were issued in 2016 with 867 issued in 2017. Pool Operator Certifications are valid for 2 years. The average lead time for operator certifications could be as long as 68 hours. By the end of the LSS project, lead time was reduced by 74%, processing time by 20% and the number of process steps were reduced by 86%. The project team identified online exam software that was already in use within the agency. The applicant now registers for the course and submits payment to the Licensure unit. One individual in Licensure has replaced the previous work flow (eliminating 12 hand-offs). This individual enters application data into the Licensure Information System, sends the application fee to accounting, and provides the applicant with a link to training materials and the online exam. Once the applicant has taken the exam, Licensure enters the applicant’s exam score and the applicant is notified if he or she has passed or failed the exam. Improved schedule flexibility (applicant can take it online anytime). Reduced travel time and expenses for state employees.
Department of Agriculture
Contract Review Process
NDA executes approximately 95 contacts per year with outside entities that fund research, education, promotion and inspections supporting agriculture in Nebraska. Multiple focus areas at NDA initiate contracts with outside entities. Each contract goes through a review process before it is signed and sent. The review process allows for a legal check as well as executive review and signature. This process was improved through a DMAIC project with a 79% reduction in lead time, 57% reduction in process time 51% reduction in process steps. The project team focused on reducing handoffs that can lead to delays in the process as well as development of a process with visibility during the review and consistent storage of executed contract agreements. Handoffs were reduced by 55% and delays by 69%. An improved process for contract initiators and executives allows efficient review of contact agreements removing delays in the execution of services and partnerships that support agriculture in Nebraska.
Project team members Pat Moock, Tracy Luu, Julie Kuhl, Casey Foster, Steve Martin, and Jeanene Canavino complete clean sheet redesign.
State Fire Marshal
Plan Review Process
The Nebraska State Fire Marshal (NSFM) Plans Division completed a project on the process of Plans Review. The Plans Review process encompasses the intake, code review, approval, fee collection, and storage of plan reviews. This process is crucial to ensure the safety businesses making addition to their structure and families needing to make changes to their residential households. The NSFM Plans Division reviews plans for both new and existing businesses and family households. Plans review is the process of approving or disproving the proposed creation or alteration of a structure by physically reviewing paper plans to ensure they are compatible with adopted building codes. One of three certified architects review all plans. An inspection of the property is completed at a later date by a NSFM inspector. To better facilitate the process, the application was simplified to prevent errors that were causing delays in the approval process. Steps of the process decreased by more than half, resulting in a timesaving of more than 15 days. This benefits of the project are that businesses and households start their construction sooner. Businesses and households have a solid idea on the turnaround time of the plan review. The application was simplified by removing unneeded information and adding the staff assistant phone number and email available for any application clarification. The Plan Division staff will now involve the inspectors and businesses or households about issues relating to the project are discussed.
State Fire Marshal Plans Division Manager, Megan Talbott, is reviewing an architectural floor plan in her office located in Lincoln.
Department of Health & Human Services - Division of Development Disabilities
Individual Family Meeting and Risk Screen Process
DHHS’s Service Coordinators (SCs) are required to hold an annual Individual/Family Meeting and complete Risk Screens with Individuals receiving Medicaid Home and Community Based Services. 215 Service Coordinators hold an annual IFM with 4,576 individuals and guardians/families every year. The IFM process takes an average of 144 minutes of process time and 65 hours of lead time. A Personal Focus Worksheet was completed during each IFM and Service Coordinator Supervisors are required to approve upon completion. The Risk Screen process involved Program Specialist RNs who reviewed and entered the completed risk screens into a data base.
A diverse team of staff from the Division of Developmental Disabilities worked to improve the IFM and Risk Screen process which resulted in cutting 84% of the process, from 83 steps to 13. They reduced the processing time from 144 to 59 minutes and reduced the lead time from 65 hours to 10 hours, as well as eliminating travel time for both the Service Coordinator and the Individuals/Families/Guardians. By replacing the Personal Focus Worksheet with a case note, the required information is gathered and the process has eliminated the unnecessary documentation, which resulted in the process time savings. Handoffs to the Program Specialist RNs and Service Coordinator Supervisors were also eliminated, resulting in an 85% reduction in lead time.
The improvements to this process also eliminated repetitive questions that are asked later in another process. The travel to/from the meeting has been eliminated unless requested by the Individual/Family/Guardian. The preparation of the Risk Screens for Program Specialists RNs took longer than doing the actual risk screens by the Service Coordinators themselves while eliminating delays and handoffs.
Nebraska Department of Transportation
Environmental Categorical Exclusions (CE-1) Contracts
NDOT’s Environmental Section of the Project Development Division oversees the National Environmental Policy Act (NEPA) environmental analyses required of all federal-aid construction projects. NEPA documentation falls into several categories of analysis based on the respective complexity and environmental impact of a project. Categorical Exclusion Level 1 (CE-1) is one such category undertaken by the section. It is the most basic category of analysis because CE-1 projects have the least potential for environmental impact. In 2015, an agreement between NDOT and the Federal Highway Administration allowed the Department to process certain Categorical Exclusion analyses. At the same time, the Environmental Section was encouraged to utilize consultant labor for NEPA analyses. The practice became commonplace. Despite efficiencies built into the system by standardized scope and cost estimating, NDOT staff involvement was high. Staff spent significant time in back-and-forth communication with consultants, sharing information, reviewing work and ensuring quality for official documentation. The back-and-forth communication prompted the withholding of some projects for in-house analysis in 2017. Subsequent results proved in-house work more efficient than outsourced work.
The better efficiency of in-house analyses drove a decision to avoid consultant services altogether in 2018. During 2016 and 2017, the Environmental Section averaged 37 CE-1 documents per year, and the average cost per consultant-prepared analysis document was $11,575. Moving toward staff assumption of CE-1 document preparation in 2018 allowed the Department to avoid these expenditures. Utilization of section staff for CE-1 projects saved $428,275 for NDOT’s primary customer, the Nebraska taxpayer, through June 2018. The savings resulted from avoidance of consultant services on 35 CE-1 projects. By yearend, the Department’s new policy will save another $208,350, bringing the total projected savings in taxpayer money to $636,625 on 55 CE-1 projects.
Nebraska State Crime Commission
Law Enforcement Training Center Database Process
The Grand Island (GI) Law Enforcement Training Center (LETC) Database Process handles the responsibility of creating and storing the training records. The process accepts the application of the students, registers the and the process is involved with a 15-week basic course that takes place three times a year. There are 50 student slots in each course. The LETC trains other specialized courses such as self-defense and fire arms qualification. There are seven staff at the LETC that handle the process duties. These teammates handle a great deal of documentation, including test scores, certificates, training records, applications, termination letters, training curriculums, invoices and receipts, rosters and letters. Many documents are kept as hard copies in filing cabinets and electronically. The process is also an operational pain point where every staff member is a subject expert matter on only their part of the process. If any of the staff are out of the office, the process stops until they return back to the office. There is a plan to implement crosstraining so teammates’ duties will be complete even if they are out of the office.
The main focus of the project team was to simplify the LETC Database Process by identifying and removing waste, handoffs, reworks, and errors. The project team also discovered an opportunity to eliminate hard copy filings and rely on electronic filing of training records. The process was shortened from 136 steps to 57 steps. The process is simplified so the Law Enforcement Training Center staff can serve the Law Enforcement Training Center Students, other law enforcement agencies, and streamline their own duties to accomplish the Bottom Line. The Bottom Line is to certify students into Police Officers, train specialized courses, and maintain the records for all training activities.
Department of Administrative Services
Federal Grant Process Condensed
Daily draw of Federal Grant funds available to the State of Nebraska state agencies through awards and or requests. One State accounting teammate receives a printed copy of the Delays of Draw (DOD) report each morning. This report lists the requested federal grant amount from state agencies.Previous, the teammate would complete 22 tasks in 6 hours to complete the process. The process was improved by automation, and by removing non-value-added steps. Fifteen steps were cut, and the time was reduced to two hours for this process. In addition, 11 quality checks were removed as well. This improved process will save approximately 1000 hours, or $33,000 per year. External customers will experience faster processing of Federal grants. Pictured are teammates from DAS (L to R): Shannon Muffly, Lily Kathee and Doris Gunn, mapping the current state process. Teammate Kelly Porath is facilitating.
Nebraska Department of Correctional Services
Accident Vehicle Report
It is the process by which team members involved in a crash submit accident reports, estimates and photographs to the vehicle coordinator at their facility. Those are then forwarded to the materiel control manager and then to the Nebraska Risk Management Association for approval and repairs. When state vehicles incurred damage, reports were not submitted in a timely manner, which delayed repairs. The facilities were responsible for submitting a vehicle accident report, DMV report, photos of damages and estimates from two auto body shops. Reports were not always completed accurately, and duplicate estimates often delayed the approval of repairs and thereby, the repairs themselves. The process took 72 days to be completed and included 17 hand-offs or delays.
To better facilitate the process, each facility will have a simple list of instructions, a timeline for completing the report and instructions on who should receive the report once completed. Hand offs/delays have been reduced from 17 to 12. The time the process takes, from start to finish, has been reduced from 72.5 days to 38.9 days. The amount of required paperwork has also been reduced – now, only one DMV report and one damage estimate is required. This has significantly reduced the delays resulting from taking vehicles to two different auto body shops and waiting on estimates and repairs to be completed. This is especially helpful for facilities in rural areas. Staff will become more and more familiar with completing the report in an accurate and timely manner. The materiel control manager will submit an electronic file of the packet completed by the facility to the Nebraska Risk Management Association, which will expedite the approval response. Increased communication between facilities, the Materiel Control manager and Nebraska Risk Management Association. Involvement and support of the executive leadership for sustained change. Pictured: Staff Assistant Annette Powers inspects a vehicle before it goes out on a business trip.
Department of Health and Human Services
Hastings Regional Center Medication Ordering Process
The Hastings Regional Center streamlined its Medication Ordering to ensure consistency and reduce costs. The previous process had many delays due to nurses ordering medications multiple times a day, driving to a pharmacy to pick up medications and ordering from a fax machine in another office.
The Hastings Regional Center reduced medication ordering steps by 70%. In the updated process, orders are processed consistently several times a week and the pharmacy delivers the medication in a timely, efficient manner. This allows nurses to spend more time caring for youth and providing critical health services.
Nebraska State Patrol
Sworn Hiring Process
The State Patrol typically hires 25-50 sworn officers per year. The hiring process is a thorough review of an applicant’s background and readiness. The team had been using an 8-week hiring period to post openings and conduct physical/educational testing through CALEA. It took 6 months to screen applicants and only 8% of candidates made it through. Year after year, total application numbers, including those by female and minority candidates, had been declining.
The application process was updated to a year-round, ongoing period, and now includes a supplemental questionnaire to increase the quanitity and quality of candidates. Processing time has been reduced by 59%, giving the Patrol an additional 3,200 hours of investigation time, and reducing overall agency costs.
Nebraska Department of Labor
Bill Pay DEAs and FAVs
The Bill Pay DEAs and FAVs process allows the Nebraska Department of Labor’s Employment and Training program to obtain approvals for program expenditures, while remaining in compliance with State regulations. The current process delayed participants/vendors from receiving reimbursements for approved expenses, taking an average of 66 days for reimbursement.
The Department of Labor improved the process by reducing process steps by 64%, allowing participants/vendors to provide copies of receipts, and standardizing the documentation and approval process. Participants and vendors are now reimbursed an average of 41 days earlier.
Nebraska Department of Veterans’ Affairs
Employee Reimbursement Form
Nebraska Department of Veterans’ Affairs (NDVA) was able to reduce process time and eliminate 26 steps after reviewing the procedures for teammates to submit employment reimbursement documents. NDVA provided written instructions to teammates on how to complete the form and routed the form electronically for approval to eliminate paper waste.
(Pictured) During the process walk, members of the NDVA team demonstrated the process of submitting a reimbursement form. (From left to right) Dawn Longwell is submitting her reimbursement form for approval with Dan Albrecht’s assistance while Kylie Hatten observes and takes notes.
Department of Health and Human Services
Social Services and Aged and Disabled Coordination
Social Services Aged and Disabled (SSAD) is a state-funded program that provides in-home services and is very similar to the Personal Assistance Services (PAS) program. Eligibility for these two programs is handled by separate agencies and clients do not always know if they should apply for SSAD or PAS (they cannot be enrolled in both simultaneously).
Through client interviews, it was revealed that applicants were often transferred between multiple DHHS teammates in different divisions and found it difficult to determine which program they should apply for. Interviews were conducted with social services workers, a majority of whom expressed issues with being assigned the more complex and specialized SSAD cases that they were often unsure how to handle.
The number of teammates who handle SSAD cases was reduced from 105 to 20. The teammates working on these cases are the ones who had the highest accuracy and proficiency dealing with these cases. This reduced the process time for each case, resulting in a savings of over 1,350 hours annually. In addition, it allowed the remaining 85 teammates to focus on their program cases, application processing, and other work tasks.
Download the list of Executive Green Belts (.xls) | Updated 12/10/2018
Download the list of Certified Lean Leaders (.xls) | Updated 12/10/2018